When somebody asked Jesus “Teacher what is the greatest commandment in the law?” (Mat 22:36-40), what is the ONE RULE I need to obey if I really want to follow you? Jesus told them to “just” love God and neighbor. Does that get rid off all the other commandments?

At Nordstrom, there is ONLY ONE RULE for treating their customers:nordstrom employee handbooknordstrom employee handbook

Other companies have employee handbooks and customer service manuals with extensive rules, but Nordstrom choose a minimalist approach. They captured the essence of what Customer Service is in one sentence: “Use good judgement in all situations”… and Nordstrom customer service is praised all over the place for being one of the best ones.

I’ve never shopped at Nordstrom, so I cannot attest to the quality of their customer service. But I can tell you for sure at times I was treated with respect and dignity in stores vs. the opposite. It feels terrible when corporate rules trump common sense.

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It is even worst when religious “bureaucracy” takes precedence over Love. Jesus himself felt outraged with that at Jerusalem temple (Mat 21:12-13). All the ten commandments, all laws, all ceremonies and ordinances, everything, everything really in the Bible should be summarized in one single word…LOVE.

As the apostle Paul says elsewhere “love must be sincere” (Rom 12:9). Love is what binds everything together (Col  3:14). Love is the one rule in God’s handbook. However we should not just dismiss the whole Bible and the Law that easily. The biblical love is more nuanced than the way we use the word “love” today. The English language uses the same word for “I love my mother” and “I love ice cream”. The agape love of the Bible is the one that never fails. This is the love that is always patient, always is kind, the love that rejoices with the truth, and  always protects, always trusts, always hopes, always perseveres. This is the love that never ends!

God’s greatest commandment is pure common sense: we love God because He FIRST loved us first; we love our neighbor because we love ourselves… and this love will echo back at us. The message Bible puts it best in Rom 5:8

“…We can understand someone dying for a person worth dying for, and we can understand how someone good and noble could inspire us to selfless sacrifice. But God put his love on the line for us by offering his Son in sacrificial death while we were of no use whatever to him.”